We know you may have questions on what the different order states in the app mean. To cut down on confusion, let us give a quick breakdown of each order type for you.
IN-PROGRESS: A purchase request is active, but has not been used for an order yet. An order that is in In-Progress can be cancelled if you do not wish to complete an order that you started. And this should be automatically canceled in 24-48 hours if you do nothing with the purchase request. If your In-Progress status does not update please contact us here and we can look into the matter further.
PROCESSING: An order has been authorized by the merchant. A Processing order shows the “requested” amount and it can take up to 7 days to update/process. An order that is in Processing can't be manually cancelled at this stage. This stage can take up to 7 days to update. If your Processing status does not update please contact us here and we can look into the matter further.
OPEN ORDER: An order has been initially accepted by the merchant. An Open order shows the “requested” amount (plus fees) and it can take up to 7 days to update/process. What we mean by update/process is, if you requested more than was needed for an order it will be corrected so you pay the correct order total.
In some instances, updates to an order may take up to 10 business days to process. If you have not seen an order update as expected, please let us know and we can look into the matter further.
Please check out our help center for more useful information.